Returns
Extended Returns
Due to the impact that COVID-19 has had on leagues across the country, we will be temporarily extending our return policy. Any unused items can be returned for free through January 31, 2021. Custom items are not included in this extension.
Software, Videos & DVDs
Cannot be returned if opened. If the merchandise is defective, it will be exchanged for the same title only.
Custom Merchandise Warranty
We are unable to change or cancel custom items after 3 business days of order receipt. Wilson does NOT allow a grace period for changes on custom gloves. No changes are allowed after custom glove information is submitted.
Manufacturer's Warranties
All merchandise is guaranteed against defects in material and workmanship in accordance with the manufacturer's warranties, but not against mishandling or uncommon abuse. Defective merchandise will be replaced or repaired depending on the manufacturer's policy. Replacements will be same stock number, color and size.
Bat Warranty
Your new aluminum/composite bat carries a minimum one-year manufacturer's warranty against defects. Team Express also offers a 30-day return policy for all unused, new bats. Wood bats carry no warranty or guarantee, unless otherwise stated.
New (Unused) Bat Return
All unused new bats must be in their original "shrink wrapped" packing to receive a refund, less shipping charges. We will however refund shipping charges on products that are defective or received in error.
Defective or Used Items
If an item is reported as "defective" (this does not include bats) and returned to us, we will send out a replacement at no cost. Once the "defective" item is returned to us and, upon inspection, is deemed to be customer abuse and not a product defect, we will charge for the replacement item that was sent out.
Defective or Damaged Bat Return
All defective or damaged aluminum/composite bats must be returned to the manufacturer for exchange within one year of the purchase date. Please call the manufacturer directly to obtain a Return Authorization Number. We recommend that you keep your bat invoice as your proof of purchase.
Glove Steam
We do not accept returns on gloves that have been steamed.
Gloves that have mesh materials, are drop-shipped or are under $99 are not recommended for glove steaming.
Glove steaming is excluded for gloves from these brands: Nokona, Insignia.
Glove Steaming voids the standard Wilson glove warranty provided by Wilson. Baseball Express stands behind our steaming process and our trained technicians. For that reason, Wilson and Baseball Express have partnered to process all warranty claims on gloves steamed by Baseball Express through Baseball Express. If you have a warranty claim within the standard Wilson warranty period, simply contact Baseball Express and we will process the claim.
Gift Cards
Gift cards cannot be returned for refunds.
Returns In Error
We are not responsible for returns of products not purchased from us and sent to our returns department in error. We do our best to return the package to the sender (at our expense), but cannot guarantee the shipment back to the sender. No tracking information is collected or provided.
Sale Items
All sale items are final purchases.
Extended Returns
Due to the impact that COVID-19 has had on leagues across the country, we will be temporarily extending our return policy. Any unused items can be returned for free through the end of the 2020 fall ball season. Custom items are not included in this extension.
Software, Videos & DVDs
Cannot be returned if opened. If the merchandise is defective, it will be exchanged for the same title only.
Custom Merchandise Warranty
We are unable to change or cancel custom items after 3 business days of order receipt. Wilson does NOT allow a grace period for changes on custom gloves. No changes are allowed after custom glove information is submitted.
Manufacturer's Warranties
All merchandise is guaranteed against defects in material and workmanship in accordance with the manufacturer's warranties, but not against mishandling or uncommon abuse. Defective merchandise will be replaced or repaired depending on the manufacturer's policy. Replacements will be same stock number, color and size.
Bat Warranty
Your new aluminum/composite bat carries a minimum one-year manufacturer's warranty against defects. Team Express also offers a 30-day return policy for all unused, new bats. Wood bats carry no warranty or guarantee, unless otherwise stated.
New (Unused) Bat Return
All unused new bats must be in their original "shrink wrapped" packing to receive a refund, less shipping charges. We will however refund shipping charges on products that are defective or received in error.
Defective or Used Items
If an item is reported as "defective" (this does not include bats) and returned to us, we will send out a replacement at no cost. Once the "defective" item is returned to us and, upon inspection, is deemed to be customer abuse and not a product defect, we will charge for the replacement item that was sent out.
Defective or Damaged Bat Return
All defective or damaged aluminum/composite bats must be returned to the manufacturer for exchange within one year of the purchase date. Please call the manufacturer directly to obtain a Return Authorization Number. We recommend that you keep your bat invoice as your proof of purchase.
Glove Steam
We do not accept returns on gloves that have been steamed.
Gloves that have mesh materials, are drop-shipped or are under $99 are not recommended for glove steaming.
Glove steaming is excluded for gloves from these brands: Nokona, Insignia.
Glove Steaming voids the standard Wilson glove warranty provided by Wilson. {{config path="general/store_information/name}} stands behind our steaming process and our trained technicians. For that reason, Wilson and {{config path="general/store_information/name}} have partnered to process all warranty claims on gloves steamed by {{config path="general/store_information/name}} through {{config path="general/store_information/name}}. If you have a warranty claim within the standard Wilson warranty period, simply contact {{config path="general/store_information/name}} and we will process the claim.
Gift Cards
Gift cards cannot be returned for refunds.
Returns In Error
We are not responsible for returns of products not purchased from us and sent to our returns department in error. We do our best to return the package to the sender (at our expense), but cannot guarantee the shipment back to the sender. No tracking information is collected or provided.
Sale Items
All sale items are final purchases.