Contact

Customer Service

Questions:

We would love to hear from you!

If you have a question please check our Help Center. If you still can't find an answer, no problem. There are a number of ways you can contact us listed below!

How To Contact Customer Service:

The best way is to send us an email directly at customer.service@softball.com.

All available Customer Service Representatives are located in the central standard time zone (CST), and can be reached during the following times:

  • Mon - Fri 9am – 4pm (CST), Closed Weekends

Or if you prefer, you can call a customer service representative at 833.908.3923 (toll free).

Important Notes:

  • Responses may take up to 24 business hours.
  • New orders may take up to 2 days to ship - you will receive shipping confirmation once it ships.
  • Cancellations or order modifications must be done over the phone - call 833.908.3923.
  • You may check your order status online!